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Preorders

PLACING A PREORDER

If you decide to Preorder an item on our website, please note the following:

  • Payment is charged immediately at checkout not when the item ships
  • Preordering is voluntary and if at any time you would like to cancel your Preorder for a full refund to method of payment please do so prior to shipment announcement on our website.
  • If you need to cancel your Preorder or Update in any way, please email Info@SorellaMoon.com
  • If you are ordering a Preorder item with an In-Stock item, you will only be charged Shipping once. We will not charge you again once your Preorder has shipped.
  • For Returns on Preorders, you have 21 days from the day that you received the Order - not the date on the original invoice as this is the Order date.
  • The date listed on the Preorder page is an approximation communicated by our manufacturer and we only update as more information is provided. If you do not see an update then we do not have further information at this time
  • We do our very best to communicate all details for Preorders on the Product page as there are usually thousands of orders for each style and it is not possible to contact everyone individually
  • If at any time you need further details, please contact us at Info@SorellaMoon.com and we will be happy to assist! 
  • Our Preorder Items are best selling MoonBabe pieces that have previously been Instock and sold out multiple times. 
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